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Citizen-led automation and the Great Resignation

How empowering your workforce can help boost retention while scaling digital transformation

More than 4.4 million US workers quit their jobs in February 2022.1 “The Great Resignation” is a continuation of a long-term trend that’s only intensified during the pandemic—88% of executives are seeing higher turnover than normal.2 With no signs of slowing, the phenomenon has expanded across all sectors—and it’s gone global.

Authors
Kevin Kroen, Principal, Intelligent Automation Lead, PwC and Bettina Koblick, Chief People Officer, UiPath

This is more than people quitting one corporate job for a similar position. And it’s more than a matter of compensation. More than a third of workers 3 would sacrifice salary for access to more upskilling. This is increasingly about employees seeking a values-driven work culture 4, fulfillment and opportunities to learn. For many workers, a sense of shared values and meaning is so important, they’ll leave the stability of their current employer. 

Added to this mix is the disruption of digital transformation, which 60% of CEOs 5 cite as their most critical growth driver in 2022. And by 2025, a predicted 85 million jobs may be disrupted by technology, with 97 million new digitally-oriented jobs likely emerging.

This need for new skills combined with a workforce unhappy with the employment status quo can present an opportunity for a sea change—and to try something different.

We need to bridge the gap between employees opting to leave companies they’ve worked hard to get into and companies losing the talent they’ve struggled to hire.

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