Accelerating the impact of robotic process automation

How citizen developers add breadth, depth, and velocity to RPA programs.

In the past two years, there’s been a 47% uptick in citizen automation programs. And with good results. Organizations that involve employees in their automation efforts –– and that upskill and reward citizen developers –– see higher revenue benefits, reduced expenses and improved work quality. In their recent survey conducted to better understand citizen automation programs, IDC analysts uncovered insights useful for organizations and centers of excellence interested in offering or expanding their citizen automation programs, including how: 

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An IDC infobrief

Citizen developers need upskilling and protected time to ramp up on the technology needed

Automation programs need careful planning that includes consideration for rewarding participation

Once business workers are successfully upskilled, they’re likely to take on new, higher value roles within the enterprise

Nearly two-thirds of automation adopters gain significant benefits from citizen developer participation. Organizations that don’t participate are at a competitive disadvantage. One of the perks of successful citizen developer programs? They can be beneficial to both employees and the business. These programs have the potential to advance individual careers in ways that encourage innovation and drive business value and growth.

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